New Mexico at a Glance

The Division of Health Improvement licenses New Mexico nursing homes and investigates complaints against licensed facilities.

• Licenses and inspects New Mexico nursing homes
• Runs the health facility complaint line: 1-800-752-8649
• Abuse, neglect, and exploitation reports: 1-800-445-6242

Visit the state agency site →

Families can speak with a New Mexico nursing home lawyer to understand if rights may have been violated.

New Mexico resident rights include:

• Right to be treated with dignity and respect
• Right to be fully informed of their rights, condition, and charges
• Right to choose a physician and participate in care planning
• Right to refuse treatment
• Right to privacy and confidential records
• Right to voice grievances without retaliation
• Right to be free from abuse, neglect, and exploitation
• Right to be free from physical restraints without a physician’s direct order, outside emergencies
• Right to keep and use personal possessions
• Right of access to the Long-Term Care Ombudsman

Source: 42 CFR § 483.10; New Mexico health facility licensing regulations (NMAC Title 7)

Phone: 1-866-451-2901
Website: https://www.aging.nm.gov/ombudsman/

Learn more about nursing home ombudsmen →

If someone is in immediate danger, call 911. To report nursing home abuse or neglect in New Mexico, contact the Division of Health Improvement.

Families can:

• Call the health facility complaint line at 1-800-752-8649 or file the online complaint form
• Report abuse, neglect, or exploitation to 1-800-445-6242
• Contact the Long-Term Care Ombudsman at 1-866-451-2901
• Report suspected crimes to local law enforcement

Include the facility name, resident name, dates, injuries, witnesses, and photos if available.

Full reporting guide →

Families may be able to sue a New Mexico nursing home when poor care caused injury or death. Claims against many providers follow New Mexico’s medical malpractice procedures.

Common claims include:

• Personal injury: The resident was harmed by neglect or abuse.
• Wrongful death: Poor care contributed to the resident’s death.

New Mexico has strict legal deadlines, so families should speak with a nursing home abuse lawyer as soon as possible. Don’t wait — get started right now.

Free case review →

Nursing home settlements and trial verdicts in New Mexico can vary depending on the situation. Some cases have resulted in payouts of more than $1 million.

See nursing home settlement amounts in New Mexico →